The best trucking companies have similar characteristics in regard to performance, reliability a high level of and driver expertise. Organizations that need to have products shipped in a timely and safe way seek out those companies so they can expect excellent results.
Equipment Maintenance and Repair
Trucking companies that excel in customer service do not skimp on equipment maintenance and repair work. Those that do risk unnecessary downtime and, much worse, accidents on the road. They do not pressure their drivers to accomplish load pickups and deliveries in an unreasonable amount of time. That also is a risk factor for accidents as well as for increased driver turnover.
Preventing Driver Turnover
Occupational turnover in the trucking industry is a problem, but various best trucking companies have a high level of driver satisfaction. Their workers feel like a community and they appreciate being treated with respect by the company. They can count on the equipment being properly maintained and safe. They feel that they have enough quality time at home.
Hiring practices are also important in decreasing turnover. Trucking companies that are able to keep most of their workforce on board use effective screening tools during interviewing.
Some companies provide paid training so they are always able to hire qualified drivers. However, they know that certain personal characteristics and lifestyles do not fit well with over-the-road trucking. Human resources professionals understand that many individuals will be unhappy with the demands of this occupation, including being away from home most of the week.
