Traditionally, when someone needed to make an appointment with their doctor or someone else, they would call the office directly and speak with someone who would then book their appointments for them and set everything up. Today, thanks to the rapid growth in Smart phone sales and the popularity of mobile apps, many vendors are offering appointment self-scheduling options for customers. They can call and set up everything shirtsleeves and the appointment gets recorded in a central database that the office accesses and views for upcoming appointments. Despite the popularity of smart phones and mobile devices, many people- especially the elderly- still prefer to call and speak with a live person to make their appointments and do not like online appointment scheduling. To make the most of the technology available while still addressing the needs and wants of our clients’ customer base, we provide multiple interfaces for our AppointmentDesk system:
IVR Phone Scheduler
Using the newest technology available, this interface uses human-recorded voice messages and also features an easy-to-understand menu that makes it easy for callers to get to where they need to be without wasting a lot of time and waiting through long menus. Up to 2000 callers at a time can be on the system so your customers will never get a busy signal when they call.
Call Center Scheduler
For your handicapped or senior citizen customers we have a special interface that gives them the option of transferring over to a live representative. A live person working at the staffing desk front will take the call and help the individual through the process of setting up the appointment for them; thus ensuring accuracy and comfort are maintained.
After Hours Scheduler
Not very office has the perfect hours for their customers. Sometimes urgent needs arise when the office is closed. This does not mean your customers cannot schedule a time to meet with you at your next open availability. Our AppointmentDesk system operated after hours and during weekends, ensuring your customers can always set up an appointment.
When you need online appointment scheduling assistance, this is where to turn for the best in modern technology and friendly customer service! Visit us ITFrontDesk, Inc.
